Jobs with the Center for Trauma & Resilience

Job Title: Hotline Case Manager

Purpose: Ensure quality services for clients served. Provide crisis intervention services for clients. Provide case management for all clients. Provide hotline and on-call coverage.

Reports To: Program Manager for Hotline Services


  1. Ensure effective response to crisis and information calls to clients.
  2. Review cases for quality compliance following CTR guidelines for 80% quality assurance.
  3. Provide emotional support for hotline clients.
  4. Participate in agency group counseling sessions (as assigned).
  5. Participate in case management, clinical in-services and program management.
  6. Assist in quarterly volunteer meetings and volunteer training sessions (as assigned).
  7. Provide outreach/networking to agencies.
  8. Recommend program development to enhance services.
  9. Actively participate in agency fundraising events twice a year.
  10. Participate in CTR’s self-care program.
  11. Any other related duties as assigned by Program Manager for Hotline Services.

Qualifications: Bachelor’s degree in social work or related field, and/or equivalent experience in human services. Minimum of one-year post-internship (if appropriate) experience with crisis counseling and case management required. Experience working with crime victims preferred. Bilingual (Spanish) preferred.


Send resumes to:

Program Manager of Hotline

The Center for Trauma & Resilience

P.O. Box 18975

Denver, CO  80218

Fax (303)831-7282




No Phone Calls, Please. Accepting resumes until the position has been filled.

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