Of our full-time staff members, four have been with with us for more than 10 years. The overwhelming success of our programs and services is due to this consistency and commitment. It also speaks to the supportive, nurturing and healthy work environment fostered at the agency.

Our multilingual and multicultural staff members come from many nations that include Mexico, Puerto Rico, Venezuela, the United States, England, Colombia and Kenya.

All personnel are encouraged and supported to pursue higher education degrees and professional development. While working at The Center for Trauma & Resilience, six staff members have achieved master’s degrees, one is currently master’s degree candidates and six have become certified yoga instructors.


Leadership Team

Executive Director
Cathy Phelps, MA, LCSW, RYT* 200

Director of Administration
Amy Ulrich, MNM

Director of Training
Kathi Fanning, MS, LPC

Director of Finance
Joan Njagu, MBA
Bilingual (Swahili)

Director of Hotline Services
Enid Nieves, BS, RYT* 200
Bilingual (Spanish)


Internship Specialist
Ashley Brown MA, LPC, RYT* 200

Case Manager
Lorena Zamora, BSW
Bilingual (Spanish)

Elder Specialist
Rosa Richardson, MSW
Bilingual (Spanish)

Betsaida Kringel, MSW
Bilingual (Spanish)

Micheal Wilkins, LCSW

Senior Companion & Case Manager
Karen Frazier

Mi Gente – VAWA Legal Solutions

Supervising Attorney
Ginger McGuire, JD, Esq.

Fatima Garcia, BIA Accredited Representative, RYT* 200
Bilingual (Spanish)

VAWA Specialist
Maryan Gomez, BIA Accredited Representative, RYT* 200
Bilingual (Spanish)

Antonio Gonzalez, MA, CACIII
Bilingual (Spanish)

LEP/Mental Health Coordinator
Claudia Ortega, LCSW
Bilingual (Spanish)


Executive Administrative Assistant
Susan Tomasovich, BA

Translation & Interpreting Center

Program Assistant – Interpreting
Pamela Liverpool, BS

Clinical Consultants

Kent Webb, LCSW